Support & FAQ
Can't find your answer? Email support@renewedce.com. We respond fast.
Do I have to finish the course in one sitting?
No. Your progress saves automatically after every slide. Log in from any device and you'll be exactly where you left off.
Is there a test?
No. Texas TDLR does not require an exam for tow operator continuing education. Complete all the course material and you're done. Each section ends with a short required timed review. You must page through it, but there is no pass/fail test.
Why can't I click Next right away?
Texas CE hours are measured in instruction time (one CE hour = 50 minutes, 16 TAC §59.30). Each slide has a minimum read time so the course delivers the full 200 minutes of instruction that TDLR credits as 4 hours. Your certificate counts because this course is TDLR-approved (Course #33203) and we are a registered TDLR CE provider (#2553).
What topics does the course cover?
The 4 hours follow the breakdown TDLR requires for tow operators (16 TAC 86.250): 1 hour of roadway safety, 1 hour of Texas towing law and rules (Occupations Code Ch. 2308 / 16 TAC Ch. 86), and 2 hours of industry topics, towing techniques and equipment safety, and nonconsent towing, fees, VSF handoff, and customer documentation.
When is my completion reported to TDLR?
Once you have finished the course and paid, we report your completion to TDLR within 24 hours, well ahead of the 7-day deadline set by 16 TAC §59.51(e). If your name does not match your TDLR license, we will contact you to fix it. After it posts you can renew at tdlr.texas.gov (TDLR charges its own renewal fee).
What does the course cost?
Standard price is $34.99, one time, everything included. Founding members (our first 100 customers) pay $24.99. And once you've taken the course with us, every future renewal is $19.99: locked in for life. Towing companies: multi-seat fleet packs available: email support.
How does the lowest price guarantee work?
Find a TDLR-approved 4-hour tow operator CE course advertised for less than our price and we'll match that price. Email the link or a photo of the ad to support before you pay and we'll send you a personal discount code. The competing course must be TDLR-approved for the same renewal requirement and publicly advertised, we need it before you pay, and we adjust once per enrollment.
How does pay-later work?
Enroll and take the entire course before you pay anything. Pay the one-time fee whenever you like: $24.99 founding price for our first 100 customers, $34.99 standard after that. Your certificate is issued and your completion is reported to TDLR once you have both finished the course and paid.
Can I get a refund?
Yes, on request within 30 days of payment, as long as your certificate has not been issued. If you finish the course first and then pay, the certificate is issued immediately and your completion is reported to TDLR, so the fee is not refundable at that point because the service has been delivered. Email support and we'll sort it out.
What do I do after I finish?
Download your certificate from your dashboard and keep it for your records. Then renew your license on the TDLR website. The CE requirement will show as satisfied once our report posts.
Which licenses does this course cover?
Private Property (nonconsent) tow operators, Consent tow operators, and Incident Management (IM) operators on subsequent renewals. Note: first-time IM renewals require an 8-hour in-person professional development course instead, confirm your requirement with TDLR. If you hold more than one operator license type, one 4-hour course covers your CE.